Delivery, Tracking and Returns
**For delivery in time for Christmas, please place your order by Thurs 7th Dec at the latest**
- Standard delivery by courier. 90% of orders will arrive within 10 business days.
- We are very sorry but we are unable to deliver to all parts of Australia, due to extra shipping costs
- Please see the non delivery zip code section at the bottom of the page to check if your Zip code is available
After you receive your order confirmation email you’ll also receive an order tracking email from our delivery supplier. Please remember to check your spam folder just in case.
The order tracking email may take up to 2 working days to arrive, but for most will be much quicker.
The tracking email will reference your ‘Morph Costumes parcel’ as our orders are fulfilled through our wider family network of companies (who also sell to people who want to have some fun!).
You’ll get updates from our courier until your delivery has been successfully made.
Please get in touch if you have any delivery queries [email protected] or via our contact us page. Please remember to include your order number on all communications (just to help us quickly find your order).
Please return your items & your returns note (included in your package) to this address:
Royal & Awesome Returns
C/O Torque Logistics Ltd
Wortley Moor Road
Delivery is not prepaid or freepost and we do not refund return delivery costs. You can return your order using a courier of your choice however we strongly recommend using a tracked service.
If you have lost your returns note:
Include a note with Order ID, Name, Item name, SKU & Quantity (these can be found on your order confirmation email) and the reason for your return(s).
The following criteria must be met to be eligible for a refund.
- Returns must be postmarked within 30 days of the original order date. This will be extended to 60 days over Christmas.
- Item(s) must be new, unused and in their original packaging, along with all accessories. (we realize you might need to wear it once to try it on). For obvious reasons we do not refund items that have been worn, washed or soiled.
- Item(s) must be accompanied by a completed returns form or note detailing your Order ID, Name and the reason for your return
- Item(s) should be returned via a traceable shipping method with delivery confirmation
- All shipping costs must be pre-paid by you, the customer
If you would like another item(s), please follow the Returns Process above and return the item(s) for a refund and place a new order. We do it this way as it gets you the Product(s) you want much quicker.
Bundle Deal Exchanges
If you have purchased a bundle deal and are looking to partially exchange items from your deal, please contact our customer service team through the contact us page before doing so! This is because these items cannot be ordered individually at your original purchase price. If you want to exchange all your deal items, simply follow the normal exchange process.
If there is a problem with your order, please contact a customer care representative within 30 days of the original order date. While we do everything within our power to ensure that you receive the product(s) you ordered in the condition you expect, sometimes mistakes and accidents happen. We will do our best to ensure that the issue is resolved to your satisfaction.
Returns Shipping Cost
We do not refund the cost of shipping on any return items unless the item is damaged, faulty or an administrative error has occurred on our behalf. This does not restrict your statutory rights to return faulty merchandise.
All items purchased during the month of December as Christmas presents can take advantage of an extended seasonal returns period. If the item(s) you wish to return meet our Return Policy then you may return them up until the 30th of January.
Returns are typically processed within 3-10 business days of receiving the item depending on country and service. Refunds will take 5-7 working days after your return has been processed depending on the bank / card provider involved. If a refund is denied based on the above criteria, we will automatically return the item to you by the most economical shipping option possible. The service may not be tracked and is at your [i.e. customer] risk.
If you have any further questions, please visit our FAQ’s or get in touch [email protected]or via our contact us page. Please remember to include your order number on all communications (just to help us quickly find your order).
Non delivery Zip codes
Due to the high cost of addiotnal delivery charges, we are very sorry but we cannot deliver to the following areas: